Customer Success Consultant

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3 days ago

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Bullhorn

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HR Tech • SaaS • Recruitment

Bullhorn is a leading provider of cloud-based software solutions specifically designed for the staffing and recruitment industry. Headquartered in Boston, Bullhorn offers a comprehensive platform that includes applicant tracking, CRM, and recruitment automation tools. The company focuses on enhancing productivity and efficiency for recruitment agencies by streamlining the recruitment lifecycle, from sourcing candidates to onboarding and invoicing. Bullhorn's offerings are enhanced with AI and analytics to provide actionable insights and improve decision-making processes for staffing firms. With over 20 years of experience and a global presence, Bullhorn is committed to empowering staffing agencies to scale their operations effectively and maintain competitive advantages in the market.

1001 - 5000 employees

👥 HR Tech

☁️ SaaS

🎯 Recruiter

💰 Private Equity Round on 2020-09

📋 Description

• Directly configure and customize the Bullhorn solution to address specific customer issues and pain points. • Drive progress by providing regular updates to stakeholders, both internal and external. • Lead and participate in weekly operations meetings to review customer mutual action plans, documenting next steps and assigning clear ownership for tasks. • Represent the voice of the customer within the company, advocating for product or process improvements when you identify recurring friction or pain points. • Act as the primary technical owner for all changes and adjustments made during a customer engagement, ensuring the integrity and stability of their solution. • Contribute feedback to help refine and develop our business programs, leveraging your frontline experience to improve our offerings.

🎯 Requirements

• 2-3 years of professional experience in a customer-facing technical role such as customer success, technical support, or consulting. • Demonstrated experience in problem-solving and driving results quickly using a proactive, hands-on approach. • Proven ability to manage multiple priorities and work independently in a fast-paced environment. • Prior experience working cross-functionally and influencing internal teams without direct authority.

🏖️ Benefits

• Group Critical Illness • Group Income Protection • Group Life Assurance • Pension • Vision • EAP Access to our Discounts and Wellbeing Portal • Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme • Unlimited Vacation • Quarterly paid volunteer days • Lucrative Employee Referral Program (eligible for prior to your first day) • Career development opportunities up/across Bullhorn