Customer Success Manager

🔥 9 minutes ago

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Bullhorn

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 HR Tech

☁️ SaaS

🎯 Recruiter

💰 Private Equity Round on 2020-09

HR Tech • SaaS • Recruitment

Bullhorn is a leading provider of cloud-based software solutions specifically designed for the staffing and recruitment industry. Headquartered in Boston, Bullhorn offers a comprehensive platform that includes applicant tracking, CRM, and recruitment automation tools. The company focuses on enhancing productivity and efficiency for recruitment agencies by streamlining the recruitment lifecycle, from sourcing candidates to onboarding and invoicing. Bullhorn's offerings are enhanced with AI and analytics to provide actionable insights and improve decision-making processes for staffing firms. With over 20 years of experience and a global presence, Bullhorn is committed to empowering staffing agencies to scale their operations effectively and maintain competitive advantages in the market.

📋 Description

• Serve as the primary point of contact for operational account needs within a portfolio of complex, high-value customers • Partner with customers to define objectives and drive operational improvements in their Bullhorn environment • Create and execute iterative Mutual Action Plans with success criteria and milestones • Own operational governance for assigned customers • Facilitate client meetings to review goals, metrics, initiatives, and escalations • Manage support escalations, issue trends, and enhancement requests • Identify risks and coordinate cross-functional resolution to mitigate customer escalations • Communicate product updates, system maintenance, and support insights • Align global, multi-divisional client environments to deliver consistent outcomes • Collaborate with Customer Success, Product, Technical Support, Product Support, and Account Management teams • Facilitate Operational Business Reviews and contribute to Executive Business Reviews • Prepare and present customer performance insights and strategic recommendations • Consume product and industry training to develop expertise in Bullhorn products and applications

🎯 Requirements

• 5–10+ years in Customer Success, Consulting, Professional Services, or Support roles with large or enterprise clients • Strong technical acumen • Strategic consulting skills • Project management skills • Communication skills • Technical proficiency across multi-product SaaS environments • Bullhorn experience preferred and/or willingness to learn • Deep understanding of client business processes • Ability to align product capabilities with measurable business outcomes • Experience managing complex global client relationships across business units and time zones • Proven ability to lead cross-functional collaboration and deliver under pressure • High emotional intelligence • Executive presence • Ability to manage difficult conversations

🏖️ Benefits

• Annual target bonus • Comprehensive benefits package • Medical, Dental, Vision • 401(k) • 401(k) Match • Unlimited Planned Paid Time Off • Global Mental Health Support • On-Demand Learning & Development • Quarterly paid volunteer days • Lucrative Employee Referral Program • Company-wide mentor program • Career development opportunities • Promotion from within