Customer Success Manager – Marketing Solutions

Job not on LinkedIn

3 days ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Buxton Resources

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Finance • eCommerce • B2B

Buxton Resources is a company listed on the ASX (Australian Securities Exchange) under the ticker BUX. It focuses on providing updates to investors regarding its projects, share price performance, and corporate governance. The company aims to enhance investor relations through regular announcements and comprehensive market data, including share price, volume traded, and market capitalization.

- employees

💸 Finance

🛍️ eCommerce

🤝 B2B

📋 Description

• Provide comprehensive training, guidance, and strategic support to help clients effectively utilize Audiense’s platform and better understand their target audiences. • Manage renewals, drive customer retention and identify expansion opportunities within your portfolio. • Collaborate closely with cross-functional teams like Product, Sales, and your CS colleagues to drive product improvements and elevate customer enablement. • Build strong relationships with clients across leading brands and agencies, ensuring Audiense remains an essential part of their marketing strategy.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent experience. • 3+ years of experience in a customer-facing role, preferably in Customer Success. • Comfortable with commercial discussions and contributing to retention and renewal processes. • Familiarity with social media platforms and digital marketing concepts. • Tech-savvy and a fast learner. • Fluency in spoken and written English. • Experience working within or with marketing agencies, with a strong understanding of campaign planning, consumer insights, and client servicing (preferred). • Familiarity with data analytics or marketing technologies (e.g., Meta Business Manager) (preferred). • Prior customer training experience, especially in software or tech (preferred). • Experience with CRMs (e.g., Salesforce, HubSpot) and Customer Success software (Gainsight, Vitally, ChurnZero) (preferred). • Experience in a SaaS business model and remote work (preferred). • Fluency in Spanish and/or French is a plus (preferred).

🏖️ Benefits

• Competitive salary and benefits package (think monthly wellness days, language lessons, WFH set-up allowance, mental health, and annual company meetups, among others!) • Career growth and development opportunities within a growing company. • Coworking allowance to help you find a workspace near you!