VP of Operations

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November 13

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Cache Ventures

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Venture Capital • SaaS • Startup

Cache Ventures is a company that builds, advises, and invests in innovative business ventures. With a global remote team, the company focuses on creating successful startups, primarily in the SaaS sector, by developing products that address unmet needs in the market. In addition to building companies, Cache Ventures provides guidance to emerging entrepreneurs, helping them scale and achieve profitability. Their investment strategy involves acquiring and managing assets across various sectors, partnering with management teams to enhance fundamental value. Cache Ventures fosters an open, collaborative work environment and seeks like-minded individuals to drive innovation and growth.

2 - 10 employees

Founded 2012

☁️ SaaS

📋 Description

• **What You’ll Own****1. Operational Execution** • - Build and maintain the operating cadence of the entire company • - Run weekly standups, sprint reviews, and cross-functional syncs • - Ensure priorities are executed on time, every time • - Develop dashboards for SLAs, product delivery, and reliability • **2. Support & Customer Operations** • - Maintain best-in-class support SLAs • - Oversee ticket management, escalation paths, QA of responses • - Identify patterns in support and feed them into product/engineering • **3. Engineering & Product Coordination** • - Facilitate sprint planning and execution • - Ensure engineering deadlines are realistic and met • - Unblock bottlenecks across engineering, QA, and product • - Build the communication layer between product, engineering, and support • **4. Compliance & Reliability** • - Manage SOC2 initiatives, audits, and ongoing compliance • - Oversee GDPR processes (DSARs, deletion workflows, DPIAs) • - Tighten privacy ops, logging, and risk mitigation • **5. Cross-Functional Alignment** • - Create company-wide visibility into priorities • - Ensure everyone is working on what matters most • - Build operational clarity, documentation, and SOPs • **6. Team & Vendor Oversight** • - Manage contractors, LATAM talent, and global contributors • - Implement performance standards and accountability systems • - Optimize tooling and operational workflows (Crisp, Basecamp, HubSpot, etc.) • **What You’ll Build in Your First 90 Days** • - A predictable weekly operating rhythm • - A unified KPI dashboard for operations • - A clean support workflow with <24h first-reply time • - A repeatable engineering release cadence • - An org-wide roadmap with true visibility • - A compliance process that doesn’t rely on the founder • - SOPs for the highest-friction areas of the business • You will take ownership of the machine so the CEO can focus on growth, partnerships, brand, and strategy. • **What Success Looks Like in 12 Months** • - 90% of operational fires never reach the CEO • - Release cadence increases 50–100% • - Support meets or exceeds SLAs consistently • - Internal communication becomes predictable and structured • - Churn decreases due to operational improvements • - Compliance becomes a non-issue • - Engineering executes without drama or drift • - Company runs smoother than it ever has

🎯 Requirements

• **Must-Haves** • - 3–7+ years in SaaS operations (B2B strongly preferred) • - Experience in a $1M–$15M+ ARR environment • - Very strong project management + execution discipline • - Understands engineering cycles, product communication, and support workflows • - Obsessed with systems, clarity, and efficiency • - Excels in fast-paced, minimal-politics, high-ownership environments • **Nice-to-Haves** • - Experience with API-first or infrastructure SaaS • - GDPR/SOC2 familiarity • - Background in support operations • - Experience with global teams (LATAM, EU, Asia) • - Ability to grow into a COO role

🏖️ Benefits

• **Fully Remote Work**Work from anywhere. We’re a globally distributed team that optimizes for deep work, autonomy, and output — not office hours. • **Competitive Compensation**Strong base salary + performance bonus + meaningful equity. We pay for talent and expect high ownership in return. • **Flexible Time Off**We operate like adults — take time when you need it. No complicated policies, no counting days. • **Family-Friendly Policies**We support parents with: • - Paid parental leave • - Flexible schedules • - Real understanding of life outside work • **Mental Health & Wellness Support**We encourage sustainable work (not burnout) and provide access to wellness stipends or services to keep you performing at your best. • **Annual Home Office & Productivity Budget**Upgrade your setup - monitors, keyboards, software, whatever helps you work better. • **Professional Development**Budget for: • - Courses • - Certifications • - Conferences • - Books • Anything that helps you grow into a future COO-level operator. • **Cutting-Edge Tech Stack**Work with a modern toolset and help shape how our internal systems evolve. • **High-Trust, No-Bureaucracy Culture**No politics. No red tape.**Just smart people working together to build something meaningful.