Key Account Manager

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May 19

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CallsU

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B2B • SaaS • Telecommunications

CallsU is a company specialized in providing high-quality, customized phone call solutions to boost business conversions. By combining business data with decades of sales expertise, CallsU conducts localized calls that are designed to meet the specific goals and target customers of a business. Operating in over 190 countries and proficient in more than 40 languages, CallsU utilizes professional callers to deliver empathetic human interactions, backed by advanced call analytics. Their telemarketing services extend across the customer journey—from awareness to retention—ensuring valuable customer experiences and relationships. The company serves a variety of industries including financial services, automotive, government, legal, iGaming, insurance, and more, aiming to be the ideal extension of a business’s sales team with seamless integration options like APIs.

11 - 50 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

📋 Description

• The Key Account Manager (KAM) is a strategic partner to our clients and a core link between external expectations and internal performance. • This role is client-first, performance-driven, and centered on accountability. • The KAM is responsible for delivering measurable outcomes through proactive management of relationships, performance reporting, campaign timing, and cross-functional coordination. • From onboarding to ongoing execution, the KAM owns account health and reporting rhythms. • They serve as the first point of contact for client escalation and a key source of operational intelligence, reporting directly to the CEO.

🎯 Requirements

• 5+ years in a Key Account Management, Client Services, or Commercial Strategy role with direct accountability for revenue and retention. • Track record of managing performance expectations in high-pressure, high-visibility environments. • Exceptional written communication; capable of producing executive-level briefings daily. • Demonstrated fluency in CRM logic, campaign performance metrics, and marketing KPIs. • Experience in regulated or complex operational environments preferred.