Client Services Manager

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3 days ago

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CallTek

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B2B • Telecommunications • Healthcare Insurance

CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.

5001 - 10000 employees

Founded 2008

🤝 B2B

📡 Telecommunications

⚕️ Healthcare Insurance

📋 Description

• Serve as the primary point of contact for assigned clients, ensuring contract obligations are met responsiveness and consistent communication. • Participate in all client-facing meetings and distribute notes promptly. • Build trust through transparency, follow-through, and consultative engagement. • Attend Operations conducted scheduled business reviews to assess performance and identify new opportunities. • Identify upsell and cross-sell opportunities across CallTek services and tools. • Develop business cases and solution outlines to support proposals. • Partner with Sales Leadership to finalize pricing and commercial terms. • Own the lifecycle of existing-account growth opportunities. • Maintain accurate CRM updates on opportunity progress. • Support renewal cycles by reviewing performance and expansion paths. • Maintain visibility into commitments through documentation and communication. • Surface risks or customer-impacting concerns promptly to leadership. • Provide proactive updates to stakeholders to ensure alignment. • Collaborate with Sales, Operations, Product, and New Services teams. • Share client insights to inform improvements to services and offerings.

🎯 Requirements

• Bachelor’s degree in Business, Communications, or related field preferred. • 3+ years in client success, account management, or consultative sales. • Proven success in growing existing accounts. • Strong communication, organization, and follow-up skills. • CRM and workflow tool proficiency (Monday.com preferred). • Strong balance of customer satisfaction and commercial goals.