CallTek
B2B • Telecommunications • Healthcare Insurance
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
5001 - 10000 employees
Founded 2008
🤝 B2B
📡 Telecommunications
⚕️ Healthcare Insurance
Mitel Engineer
Job not on LinkedIn
October 27
🇵🇠Philippines – Remote
⏳ Contract/Temporary
🟡 Mid-level
đźź Senior
👷🏻‍♀️ Engineer
CallTek
B2B • Telecommunications • Healthcare Insurance
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
5001 - 10000 employees
Founded 2008
🤝 B2B
📡 Telecommunications
⚕️ Healthcare Insurance
đź“‹ Description
• Daily Duties will consist of taking phone calls from customers. During these calls the agent will gather key information from the customer and create a new ticket or update the current ticket. Agent will also be monitoring email and ticket board for any new/updated information and notifying the correct parties as needed. Agent will also be performing Tier 1 tasks such as but not limited to: Voicemail Password resets, extension name changes, simple programming changes, basic troubleshooting for down systems/sites unable to call in/out. • Agent will work with customer/techs on site to offer basic hardware troubleshooting and if need be, perform remote desktop support via laptop. Agent will need to be able to work independently and know Mitel On Prem Products to be able to Fix/Resolve all issues. • Agent may need to reach out to the Mitel Vendor for assistance when needed.
🎯 Requirements
• Experience with the Mitel SX-200 ICPMitel MiVoice Business (3300), Mitel MiVoice Office (400) is REQUIRED, and PhoneSuite Voiceware is a plus, but is not required. • Must be able to fully troubleshoot the on prem Mitel phone systems and remediate any issues without additional help.
🏖️ Benefits
• Competitive salary and benefits package. • Opportunity for growth and career development. • Training and support to enhance technical and customer service skills. • Work in a dynamic and multicultural environment.
Apply Now