NOC Helpdesk, Bilingual (English and Spanish)

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October 29

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CallTek

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B2B • Telecommunications • Healthcare Insurance

CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.

5001 - 10000 employees

Founded 2008

🤝 B2B

📡 Telecommunications

⚕️ Healthcare Insurance

📋 Description

• Actively monitor network operations and manage all incidents through a ticketing system. • Provide bilingual support via phone, email, and chat to address client queries and issues. • Troubleshoot and resolve problems related to networks, servers, and workstations. • Communicate effectively with clients, providing clear updates and escalations as necessary. • Document all support interactions and resolutions in the ticketing system for record-keeping. • Perform routine system checks and maintenance to ensure optimal performance and uptime. • Contribute to the creation and enhancement of technical documentation and knowledge base. • Collaborate with team members to identify patterns of incidents and improve processes. • Attend training sessions to stay updated on new technologies and industry standards.

🎯 Requirements

• Fluency in both English and Spanish. • Proven experience in a helpdesk or technical support role. • Strong analytical skills for troubleshooting. • Excellent communication skills. • Familiarity with remote support tools and IT ticketing systems. • Basic understanding of network protocols and IT infrastructure. • Relevant certifications (e.g., CompTIA A+, ITIL) are a plus. • High school diploma required; an Associate’s or Bachelor’s degree preferred.

🏖️ Benefits

• Competitive salary and benefits package. • Opportunity for growth and career development. • Training and support to enhance technical and customer service skills. • Work in a dynamic and multicultural environment.