CallTek
B2B • Telecommunications • Healthcare Insurance
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
5001 - 10000 employees
Founded 2008
🤝 B2B
📡 Telecommunications
⚕️ Healthcare Insurance
NOC Helpdesk, Bilingual (English Speaker)
Job not on LinkedIn
October 27
CallTek
B2B • Telecommunications • Healthcare Insurance
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
5001 - 10000 employees
Founded 2008
🤝 B2B
📡 Telecommunications
⚕️ Healthcare Insurance
📋 Description
• - Monitor network performance and respond to alerts proactively to ensure uptime. • - Provide technical assistance in English via phone, email, and chat to clients experiencing issues. • - Troubleshoot hardware and software problems and escalate issues as necessary. • - Document all support interactions and resolutions in the ticketing system for accurate record-keeping. • - Collaborate with cross-functional teams to improve service efficiency and user satisfaction. • - Participate in regular training sessions to stay updated on new technologies and best practices. • - Assist in generating reports on network performance and incident management.
🎯 Requirements
• - Fluency in English (both written and verbal). • - Previous experience in a helpdesk or technical support environment. • - Strong analytical and problem-solving skills. • - Excellent communication and customer service skills. • - Familiarity with network protocols and systems administration. • - Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus. • - High school diploma required; Associate’s or Bachelor’s degree in a related field is a plus.
🏖️ Benefits
• - Competitive salary and benefits package. • - Opportunity for growth and career development. • - Training and support to enhance technical and customer service skills. • - Work in a dynamic and multicultural environment.
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