NOC Helpdesk, Bilingual (English Speaker)

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October 27

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CallTek

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B2B • Telecommunications • Healthcare Insurance

CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.

5001 - 10000 employees

Founded 2008

🤝 B2B

📡 Telecommunications

⚕️ Healthcare Insurance

📋 Description

• Monitor network performance and respond to alerts proactively to ensure uptime. • Provide technical assistance in English via phone, email, and chat to clients experiencing issues. • Troubleshoot hardware and software problems and escalate issues as necessary. • Document all support interactions and resolutions in the ticketing system for accurate record-keeping. • Collaborate with cross-functional teams to improve service efficiency and user satisfaction. • Participate in regular training sessions to stay updated on new technologies and best practices. • Assist in generating reports on network performance and incident management.

🎯 Requirements

• Fluency in English (both written and verbal) is required. • Previous experience in a helpdesk or technical support environment is preferred. • Strong analytical and problem-solving skills. • Excellent communication and customer service skills. • Familiarity with network protocols, systems administration, and ticketing systems. • Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus. • High school diploma required; Associate’s or Bachelor’s degree in a related field is a plus.

🏖️ Benefits

• Competitive salary and benefits package. • Opportunity for growth and career development. • Training and support to enhance technical and customer service skills. • Work in a dynamic and multicultural environment.