Temporary Customer Service Professional

October 12

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

+2 more states

🥔 Idaho – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $19 - $23 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Cambia Health Solutions

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Wellness

Cambia Health Solutions is a company dedicated to transforming health care to be more person-focused and economically sustainable. With a history rooted in community care dating back over a century, Cambia emphasizes innovation and human-centered health care. The company employs over 4,500 individuals and is actively involved in creating integrated, accessible, and personal health care solutions. Cambia is recognized for its ethics and commitment to health, having been named among the World’s Most Ethical Companies and inducted into the Healthiest Employers Hall of Fame. The Cambia Health Foundation also plays a significant role in community impact and corporate social responsibility.

5001 - 10000 employees

Founded 2003

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility. • Roll up your sleeves and do the necessary research to find answers when you don’t have them. • Bring a positive and professional approach to providing every caller with accurate, compliant information. • Tailor your communications to meet each caller's unique needs. • Stay one step ahead by spotting and addressing potentially difficult issues before they arise. • Prioritize caller satisfaction while representing Cambia’s mission and values. • Seek opportunities to collaborate and improve your skills through feedback and learning.

🎯 Requirements

• High school diploma or equivalent • 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience. • Proficient PC skills and an ability to navigate multiple applications while on calls. • Ability to apply mathematical concepts and calculations. • Excellent multitasking skills under pressure. • Resilience, patience and a positive attitude in the face of challenges. • Clear, concise and empathetic demeanor while responding to inquiries and requests. • Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs. • Sound decision-making and flexibility in a fast-paced environment. • Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities. • Equally comfortable collaborating with a team and working independently. • Ability to handle sensitive and confidential information with discretion. • Preferred: knowledge of medical terminology and coding. • Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired

🏖️ Benefits

• Competitive pay • Career growth opportunities • Flexible and remote options