Customer Success Manager

November 13

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Canals

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Artificial Intelligence • Enterprise • Distribution

Canals is an AI-driven tool designed to enhance efficiency in distribution and order processing for sales, accounting, and procurement teams. It automates tasks like sales order entry and invoice processing, transforming customer emails into actionable quotes and orders without the need for templates. Canals is built specifically for various distribution verticals including electrical, plumbing, HVAC, and industrial sectors, helping teams save time and increase accuracy in their workflows. As users engage with the platform, the AI continues to improve its performance and adapt to specific business needs, ensuring better service for customers and vendors alike.

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Own a portfolio of customer relationships, driving retention, adoption, and satisfaction. • Guide new customers through onboarding, ensuring smooth setup and measurable time-to-value. • Serve as the customer’s advocate internally, collaborating with Product, Engineering, and Sales to drive improvements and solve issues quickly. • Monitor usage data to identify risks and opportunities for expansion. • Lead regular business reviews to highlight ROI and align on future goals. • Develop playbooks and scalable processes as our customer base grows.

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or Implementation for a SaaS product. • Strong technical aptitude — comfortable learning complex software and explaining it to others. • Excellent communication and relationship-building skills across all levels of an organization. • Proven ability to manage multiple accounts and priorities in a fast-paced environment. • Analytical and proactive — you spot issues before they become problems. • Experience supporting B2B or enterprise customers preferred.

🏖️ Benefits

• Bootstrapped and profitable: Stability and autonomy — no fundraising distractions or shifting investor goals. • High impact: You’ll help our customers transform their operations and see the impact of your work every day. • Collaborative culture: Work directly with engineers, designers, and product leaders who care about solving real problems. • Remote-first flexibility: Work anywhere in North America. • Product-market fit: Customers love what we’ve built — and growth is accelerating. • Tight-knit, low-ego team: Join a group of builders passionate about excellence.