Customer Success Manager

🕒 April 1

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Canonical

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

Open Source • Cloud • AI

Canonical is the company behind Ubuntu, the world's most popular open-source operating system, which provides fast, modern, and secure Linux solutions for desktops, servers, and cloud environments. They offer a comprehensive set of products and services, including Ubuntu Desktop, Ubuntu Server, cloud solutions such as OpenStack, and tools for managing containerized applications with Kubernetes. Canonical focuses on making open-source technology reliable and accessible across various industries, from IoT and AI to enterprise infrastructure.

📋 Description

• A strong focus on supporting customers by finding solutions to ticket requests. • Enrich documentation about problem solving, Q&A, onboarding materials. • Drive campaigns targeting multiple customers through digital touch-points and activities. • Identify high potential as well as high risk customers from newly onboarded users or customers • Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives. • Engage with your portfolio of customers to ensure risk identification • Collect feedback from customers and format them for review by the product team

🎯 Requirements

• Customer-facing experience • An empathetic individual with a natural drive to help others • Passion for technology, infrastructure and Ubuntu in particular is a must • Excellent presentation skills • Strong organisational skills, ability to structure and constantly update documentation • A team player capable of interacting with all departments internally • Proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English (if applicable)

🏖️ Benefits

• Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! • Personal learning and development budget of USD 2,000 per year • Annual compensation review • Recognition rewards • Annual holiday leave • Maternity and paternity leave • Employee Assistance Programme • Opportunity to travel to new locations to meet colleagues from your team and others • Priority Pass for travel and travel upgrades for long haul company events