Capgemini
Enterprise • Artificial Intelligence • Cybersecurity
Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.
10,000+ employees
Founded 1967
🏢 Enterprise
🤖 Artificial Intelligence
🔒 Cybersecurity
Major Incident Response Technical Lead
Job not on LinkedIn
October 31
Cloud
ITSM
Capgemini
Enterprise • Artificial Intelligence • Cybersecurity
Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.
10,000+ employees
Founded 1967
🏢 Enterprise
🤖 Artificial Intelligence
🔒 Cybersecurity
📋 Description
• Act as the first line of defense in responding to production issues, constantly monitoring system health, and troubleshooting with appropriate teams to expedite service restoration to complex major incidents. • Implement preventive measures by seeking root causes and working cross-functionally across various groups to improve code, infrastructure, processes, and more. • Own the company´s production operational health, including real-time communication with stakeholders during service disruptions. • Bring strategic thinking to identify opportunities for efficiency gains through optimization, simplification, and automation. • Develop strong partnerships with IT stakeholders across infrastructure, application development, architecture, data, and security teams. • Drive towards meeting and exceeding ITSM KPIs based on the organization’s strategic goals. • Collaborate with talented IT teams with varying levels of experience in a hybrid workplace. • Foster an inclusive work environment and promote our company culture. • Protect the stability and performance of production applications. • Continuously improve system uptime and reduce mean time to recovery (MTTR).
🎯 Requirements
• A minimum of 7-9 years in Major Incident Management with US/International scope with direct Hands on experience. • Full English Proficiency • Bachelor´s Degree or equivalent in Computer Science or engineering, mathematics, or related discipline. • Leadership & Assertive Communication • Strategic and Structured Thinking • Service Reliability Engineering • Software Development Skills • Observability and Troubleshooting • ITSM – Advanced • Cloud Computing • Excel – Advanced • Dynatrace – (Required) • SharePoint – Intermediate • ThousandEyes • ExtraHop • SevOne • FullStory
🏖️ Benefits
• Competitive salary and performance-based bonuses • Comprehensive benefits package • Career development and training opportunities • Flexible work arrangements (remote and/or office-based) • Dynamic and inclusive work culture within a globally renowned group • Private Health Insurance • Pension Plan • Paid Time Off • Training & Development
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