Technical Solutions Consultant

November 15

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CaptivateIQ

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Finance • Software as a Service (SaaS) • Enterprise

CaptivateIQ is a modern sales commission solution that helps businesses to significantly improve revenue performance. By automating and simplifying the entire commission process, it allows sales teams to focus on selling rather than administrative tasks. The platform offers tools for real-time visibility and analytics, which motivate sales representatives and offer insights to sales leaders. CaptivateIQ's solution is flexible, transparent, and designed to scale with growing businesses, offering features like AI-powered intelligence and SmartGrid™ technology. Notably, it caters to various industries such as financial services, manufacturing, media and entertainment, among others, providing a strategic advantage in managing and optimizing sales performance management initiatives.

201 - 500 employees

Founded 2017

💸 Finance

🏢 Enterprise

💰 $100M Series C on 2022-01

📋 Description

• Manage and resolve a personal queue of technical cases, ensuring clear communication and adherence to SLAs. • Diagnose and troubleshoot customer issues related to data modeling, integrations, and configuration. • Translate complex technical issues into clear, professional, non-technical explanations for all audiences. • Collaborate with internal teams (Product, Engineering, Customer Success) to drive timely resolutions and close feedback loops. • Document findings, resolutions, and reusable insights for both internal and customer-facing resources. • Develop a strong understanding of CaptivateIQ’s product logic and data structure. • Analyze and validate data and calculations across customer environments. • Build the technical skills needed to support troubleshooting of systems such as Salesforce, Snowflake, or NetSuite. • Support ongoing improvements to documentation, tools, and internal workflows. • Quickly gain technical knowledge of new tools and systems by digging in and getting curious about solutions. • Adhere to and refine support processes that ensure consistency and scalability. • Identify recurring issues and propose improvements to documentation or workflows. • Contribute feedback to improve internal tools, knowledge bases, and automation efforts.

🎯 Requirements

• 2+ years of experience in SaaS technical support, solutions consulting, or related technical customer-facing roles. • Strong analytical and troubleshooting abilities with an interest in understanding how data supports business outcomes. • Excellent communication skills, with the ability to explain technical concepts clearly. • Proven success in managing case queues and driving efficient, accurate resolutions. • Demonstrated technical aptitude and a strong hunger to learn and quickly adopt new technologies and systems. • Ability to translate technical details into clear, customer-friendly explanations

🏖️ Benefits

• Only emails from @captivateiq.com should be trusted. • We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following: • Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc. • Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology. • Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ. • Ask candidates to make a payment in order to be considered for a position. • Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc. • Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.