Field Service Engineer

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September 5

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InPost UK

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Transport • eCommerce • Logistics

InPost UK is a leading provider of out-of-home delivery services, specializing in a vast network of parcel lockers across the UK and Europe. Originally founded in Poland by Rafal Brzoska in 1999, InPost has expanded its operations to include thousands of lockers and partners in countries such as Spain, France, and Italy. The company's mission is to provide freedom and convenience to customers with parcels by utilizing a rapidly growing network of lockers, retail partners, and collection points. InPost is committed to being the top out-of-home delivery service in the UK, catering to the evolving needs of the e-commerce market.

51 - 200 employees

Founded 1999

🚗 Transport

🛍️ eCommerce

📋 Description

• A hands on field-based role to repair our parcel lockers on client’s sites, task include Break-fix, Maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation. • What you’ll be doing: Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance. Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency. Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance. Processing and reporting on assigned repairs using communication channels utilised within the organisation Managing tools and components for parcel locker machines. Handling systems for managing personnel-related matters. Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company. Participating in the development of solutions for new types of parcel locker machines. Preparing and updating technical manuals and documentation.

🎯 Requirements

• We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly. You will need similar experience in a Field service technical engineering role on electrical/mechanical equipment and be proficient in the use of hand tools and diagnostic tools (multi-meter). Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates. Strong analytical and troubleshooting skills for resolving complex technical issues. Excellent verbal and written communication skills, with the ability to provide technical training Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets. High accuracy in quality control and documentation updates. Experience working with diverse teams, including international subcontractors and internal staff. Flexibility to travel for service and training activities both in the UK and occasionally internationally. Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools. Effective time management and the ability to handle tools and components responsibly. This role will require occasional training and visits to our office base in Hemel Hempstead and will need to be located near or within the Dorset area to be considered to focus on covering this patch area.

🏖️ Benefits

• 🌞 Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year • 🌟 Vitality Health Care • 👶 Enhanced Parental Leave • 🌳 Volunteering Days Take a paid day to make a difference in your community