Cariplo Factory
eCommerce • B2B • SaaS
Cariplo Factory is the engineering team trusted by the world's largest eCommerce and DTC brands. Their mission is to transform clients’ businesses, drive growth, and build high-scaling and complex online experiences. Comprising vibrant and entrepreneurial individuals in various technical roles, Cariplo Factory emphasizes a strong culture centered on teamwork, initiative, and quality, while offering flexibility and opportunity for career growth.
11 - 50 employees
Founded 2016
🛍️ eCommerce
🤝 B2B
☁️ SaaS
Client Success Manager
Job not on LinkedIn
February 12
Cariplo Factory
eCommerce • B2B • SaaS
Cariplo Factory is the engineering team trusted by the world's largest eCommerce and DTC brands. Their mission is to transform clients’ businesses, drive growth, and build high-scaling and complex online experiences. Comprising vibrant and entrepreneurial individuals in various technical roles, Cariplo Factory emphasizes a strong culture centered on teamwork, initiative, and quality, while offering flexibility and opportunity for career growth.
11 - 50 employees
Founded 2016
🛍️ eCommerce
🤝 B2B
☁️ SaaS
📋 Description
•Manage the client relationship by overseeing everything from status calls to solution walkthroughs, feature training, and strategy sessions •Maintain timelines for regular client support requests •Responsible for client delivery •Partner with clients to understand their goals, objectives and grow their business •Contribute to the product feedback loop, providing requirements to Product and Engineering on how feedback should be incorporated into the requested feature •Identify areas for increased efficiency, from processes to frameworks and automated tools, operating under the belief that if you do something twice, you can find a more efficient approach •Collaborate with Product Management to provide requirements on new feature requests
🎯 Requirements
•3+ years of experience •Operations, product management, project management or client relations experience •Self-directed learning style; naturally operate with an execution mindset and enjoy working in a fast-paced, dynamic environment •Comfortable navigating ambiguity, with the desire to implement process and standardize as you go •Detail and deadline oriented •Responsible, reliable, and flexible •Strong communication skills, both written and verbal •Shopify/eCommerce experience is a plus
🏖️ Benefits
•Fully Paid Medical, Dental & Vision •401k Retirement Plan •Work From Home/Anywhere
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