Program Manager – Tribal & Rural Health

October 30

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CareMessage

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Non-profit • Healthcare Insurance • Artificial Intelligence

CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. The organization partners with safety-net organizations to increase access to care, improve clinical outcomes, and address social determinants of health through its data-powered patient engagement solutions. Using precision messaging and AI-backed platforms, CareMessage focuses on advancing health equity for underserved communities, working with federally qualified health centers, free and charitable clinics, tribal health organizations, and primary care associations. The platform supports healthcare providers by increasing operational effectiveness and automating patient communications, facilitating better engagement with patients, and helping healthcare organizations succeed in value-based care models.

51 - 200 employees

Founded 2012

🤝 Non-profit

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

💰 $250k Grant on 2020-07

📋 Description

• CareMessage is seeking a strategic and highly experienced Program Manager for Tribal & Rural Health to proactively cultivate and manage relationships in the Tribal and Rural Health Market. • This role is pivotal in driving adoption, engagement, acquisition, and retention in an emerging market for CareMessage, directly impacting CareMessage’s ability to achieve health equity at scale. • This role will collaborate closely with internal teams, aligning closely with Implementation, Product, and Leadership to deliver measurable outcomes and exceptional customer experiences. • This role builds on the expectations of a Customer Success Manager while expanding into strategic account management, combining scaled strategy with 1:1 sales and relationship management. • It is ideal for a candidate with high ownership, outcome orientation, and comfort navigating resource-limited, equity-focused organizations. Candidates with direct experience working with Tribal Health organizations and the ability to build trust at multiple levels within complex healthcare networks will thrive in this position.

🎯 Requirements

• 5+ years of experience in Customer Success, Strategic Account Management, or Partner Management in health tech, SaaS, or healthcare. • Passion for CareMessage’s mission to improve health equity through patient-centered communication. • Direct experience working with Tribal Health organizations and building trust across complex healthcare networks. • Strong technical knowledge of EHRs or health system tech solutions. • Demonstrated success managing strategic customer accounts and partnerships combining hands-on relationship management with organization-level strategy, adoption, and retention while driving outcomes. • Strong knowledge of payer, CIN, PCA, HCCN, and Tribal Health dynamics, as well as healthcare reimbursement and value-based care models. • Exceptional communication, relationship-building, and strategic influencing skills. • Proven ability to leverage data to inform decision-making and craft impactful customer-facing narratives. • Experience collaborating cross-functionally with Sales, Product, and Implementation teams. • Comfort with Gainsight, Salesforce, and lifecycle reporting tools. • Technical fluency with data workflows, patient segmentation, and platform adoption strategies.