Operations Manager

🕒 June 30

🏢 null – Onsite

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 38%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CareMetx, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

📋 Description

• Ensure the team meets contractual obligations • Design programs that promote team motivation • Conduct performance reviews and reward positive behavior • Coach, counsel, and set goals for supervisors • Provide day-to-day instructions and resolve work-related issues • Support associate growth and development • Participate in hiring and termination processes • Develop, design, and conduct Train the Trainer programs • Provide positive and constructive feedback across the organization • Participate in client meetings, prepare agendas, and take meeting notes • Maintain open communication with program support • Translate and oversee organizational strategies for assigned goals • Identify, receive, and triage client issues and requests • Proactively identify program issues and propose solutions • Maintain positive client rapport • Understand billing processes and contractual obligations • Participate in budget planning • Maintain program quality and compliance with SOPs • Design project task plans and standard operating procedures • Analyze reports and trends and provide recommendations • Analyze progress of tactical issues • Report all disclosed Adverse Events in alignment with training and SOPs • Maintain regular and reliable attendance • Perform other related duties as assigned

🎯 Requirements

• 4+ years of experience in a reimbursement hub, specialty pharmacy, physician’s office, medical insurance, healthcare setting, and/or related experience • 2+ years of supervisory experience required • Strong interpersonal skills and attention to detail • Effective oral and written communication skills • Ability to manage multiple tasks • Working knowledge of Microsoft Office • Ability to resolve associate issues effectively and efficiently • General knowledge of reimbursement, patient assistance programs, database elements and functionality, and operational policies and processes • Knowledge of distribution processes and interfaces • Proven ability to appropriately escalate issues to management • Healthcare research and analysis skills supporting payer research, healthcare policy library, and state management • Flexibility regarding schedule and hours • Willingness and ability to travel extensively (60%) • Ability to sit regularly and occasionally lift or move up to 10 pounds • CareMetx considers equivalent combinations of experience and education