Senior Director, Hub Operations

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CareMetx, LLC

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Healthcare Insurance

CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Description

• Manage new and existing teams for hub operations related to manufacturer programs, including program management staff. • Partner with Account Executives, Customer Success Managers and other Account Management leads to ensure programs are meeting and exceeding the expectations of clients. • Responsible for the management of the client program manager(s) • Participate in strategic and tactical planning sessions. • Make recommendations in the development of long-term strategies and lead projects within HUB Operations to bring forward those strategies. • Present strategic and operational plans for the development of new service offerings and hub programs. • Develop measures of program success and provide both internal and client facing reporting, sharing analysis and outcomes of services offered. • Participate in proposal writing, contracting, client presentations, and pricing. • Responsible for ensuring the quality of managed programs, ensuring that policies, standard operating procedures, and work instructions have been developed in line with corporate quality and program objectives; participate in client audits as required. • Responsible for coaching and mentoring program management staff with the goal of developing the next generation of leaders within CareMetx. • Responsible for overseeing the recruitment, training and management of program teams. • Some travel required for trainings, client visits or dept meetings. • Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled. • Performs other related duties as assigned.

🎯 Requirements

• College degree preferred • Requires broad knowledge and training in the fields of healthcare, specialty pharmacy and reimbursement • Requires a minimum of seven (7) years of demonstrated experience in pharmaceutical, medical device, biotech or healthcare hub services. • At least five (5) years in a progressive management role • A minimum experience in the pharmaceutical industry is required • General knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes • Dynamic leader who can energize multidisciplinary work teams to learn and apply new skills and /or techniques to respond to the business needs • Knowledge of full-service call center programs preferred