Carewell
51 - 200 employees
Founded 2017
🏥 Healthcare
🛍️ eCommerce
👥 B2C
💰 $24.7M Series B - Carewell on 2024-02
Healthcare • eCommerce • B2C
Carewell is an online retailer of healthcare, medical and personal care supplies. The site sells incontinence and adult diapers, nutrition and feeding products (including enteral feeding and nutrition drinks), mobility and daily living aids, wound care and first-aid supplies, mom & baby care, medicines and treatments, and household essentials. The site references Autoship (subscription) savings and offers healthcare support and nutrition care coordination resources.
Healthcare Intake Coordinator
🔥 6 minutes ago
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Carewell
51 - 200 employees
Founded 2017
🏥 Healthcare
🛍️ eCommerce
👥 B2C
💰 $24.7M Series B - Carewell on 2024-02
Healthcare • eCommerce • B2C
Carewell is an online retailer of healthcare, medical and personal care supplies. The site sells incontinence and adult diapers, nutrition and feeding products (including enteral feeding and nutrition drinks), mobility and daily living aids, wound care and first-aid supplies, mom & baby care, medicines and treatments, and household essentials. The site references Autoship (subscription) savings and offers healthcare support and nutrition care coordination resources.
📋 Description
• Manage a structured outbound referral queue, contacting prospective program participants with consistency, warmth, and professionalism. • Guide patients through plain-language explanations of program benefits. Complete and document standardized clinical intake questionnaires in real time. • Build rapid rapport with older adults who may be skeptical, confused, or reluctant, using empathy and clear communication to overcome barriers to care. • Strictly follow compliance protocols to obtain required verbal consents individually and sequentially before proceeding to scheduling. • Coordinate and book the patient's initiating clinical appointment immediately upon successful intake. • Log all outcomes, clinical metrics, and patient details across multiple digital health platforms simultaneously during the call.
🎯 Requirements
• Must reside in Alberta, Canada and be legally authorized to work without sponsorship. • 1+ years of patient-facing healthcare experience (e.g., medical clinic front office, patient registration, care coordination, enrollment or telehealth intake) where medical terminology and clinical data collection were daily requirements. • 1+ years of sales / internal sales / program enrollment / conversion experience. • Proven experience in high-volume outbound phone environments (such as clinical outreach, patient scheduling lines, or health services engagement) with a track record of driving patient follow-through. • Highly comfortable navigating multiple software systems and electronic health records (EHRs) simultaneously while managing a live, empathetic conversation. • You possess a "builder" mentality—you are comfortable with ambiguity, love creating order out of chaos, and easily adapt to shifting processes. • Previous remote experience is strongly preferred.
🏖️ Benefits
• Competitive Hourly Rate • 100% Remote / No Travel Required • 2 Weeks Accrued Vacation Per Year • Holiday Pay for all Statutory Holidays, with Premium Pay for Holiday Hours Worked
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