Bilingual Client Service Coordinator

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🕒 July 5

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CARMS

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2007

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

CARMS is a UK-based provider of training, consultancy, products and e-learning focused on conflict management, personal safety, physical intervention, restraint, behavioural detection, and event/crowd management. They deliver accredited qualifications, specialist and bespoke training, blended online courses via an LMS, and consultancy services including policy and risk management, evaluation and expert witness support. CARMS also supplies safety and restraint equipment and works primarily with public- and private-sector organisations such as law enforcement, custodial services, care providers and security teams.

📋 Description

• Provide first-line client support via email, phone and chat • Contribute to the development and updating of resources for staff and clients • Participate in initiatives focused on the continuous improvement of services and processes • Support cross-functional project teams as needed

🎯 Requirements

• Minimum of five (5) years of experience in a client-facing role (preferably in healthcare) • College diploma in Business Administration, Customer Service, Office Administration, Communications, or a related discipline • Experience in a Microsoft 365 environment, including Microsoft Outlook, Teams, Excel, SharePoint, and Word • Bilingual (English and French)

🏖️ Benefits

• Remote-first work environment • Comprehensive benefits program • Competitive defined contribution retirement plan (ranked among the industry’s best) • Continuous Quality Improvement (CQI) • Professional development opportunities