Customer Success Manager

🔥 4 hours ago

🇺🇸 United States – Remote

💵 $8k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Carr Talent

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏗️ Construction

🏭 Manufacturing

Consulting • Construction • Manufacturing

Carr Talent is a talent acquisition agency that specializes in recruiting high-caliber individuals for industries such as manufacturing, engineering, construction, and oil & gas. The company emphasizes a unique "right hire" guarantee supported by a 1-year perfect-fit assurance and offers a flat fee recruitment model. Carr Talent adopts an "approach and poach" strategy, actively sourcing over 75% of its hires through direct outreach rather than job advertisements. They provide a suite of HR consultative services, including job description creation and candidate testing. The company is led by a team with extensive experience and a focus on delivering cost-efficient, high-quality recruitment solutions.

📋 Description

• Develop and execute retention strategies for high-risk and high-value customer accounts • Personally manage escalated client relationships to reduce cancellations and strengthen long-term partnerships • Create customized success plans that maximize customer satisfaction and retention • Monitor customer health metrics and proactively identify accounts showing signs of churn • Conduct regular business reviews with VIP clients and serve as the primary escalation point for strategic accounts • Identify opportunities to expand existing customer relationships through additional products and services • Partner with Sales and Customer Success teams to drive account growth and maximize customer lifetime value • Coach, mentor, and train Customer Success Managers on objection handling, negotiation, and relationship management • Improve retention processes by analyzing churn trends and implementing best practices across the organization • Track retention metrics, revenue protected, customer satisfaction, and overall team performance while providing regular reporting to leadership

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, Client Services, Sales, or Customer Retention • Demonstrated success reducing customer churn and growing existing customer accounts • Strong consultative selling, negotiation, and conflict resolution skills • Experience managing executive-level and high-value client relationships • Proven ability to coach, mentor, and develop customer-facing teams • Strong analytical mindset with experience interpreting customer health metrics and KPIs • Proficiency with CRM systems and customer success platforms • Excellent verbal, written, and presentation communication skills • Highly organized with the ability to prioritize multiple client relationships simultaneously • Real Estate Investing industry experience is strongly preferred • Please only apply if you have experience within the Real Estate Investment Wholesale industry

🏖️ Benefits

• Comprehensive paid training and onboarding • Employer-paid Medical, Dental, and Vision insurance • 401(k) with company match • Fully remote position with long-term growth opportunities • Performance bonuses tied to customer retention, revenue protection, account expansion, and customer satisfaction • Opportunity to make a direct impact on company growth and recurring revenue • Work alongside a collaborative, high-performing leadership team • Career advancement opportunities within a rapidly growing organization