Senior Customer Success Manager - Fulfillment Services

Job not on LinkedIn

January 29

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Cart.com

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eCommerce • Logistics • SaaS

Cart. com is a comprehensive commerce solutions provider that supports over 6,000 brands worldwide. It offers a range of services including omnichannel fulfillment, logistics, and advanced commerce software. Their solutions are designed for both B2B and B2C companies, focusing on order and inventory management, marketplace management, and customer engagement. Cart. com leverages proprietary technology with features like AI-powered predictive inventory and demand planning, enabling efficient supply chain management. The company serves various industries including consumer brands, B2B companies, and the public sector, offering solutions that streamline order processing, logistics, and marketing services.

1001 - 5000 employees

🛍️ eCommerce

☁️ SaaS

📋 Description

• Develop and execute a strategic account plan for each assigned client, focusing on business outcomes and measurable results. • Utilize metrics, KPIs, and data analysis to monitor customer satisfaction, retention, and contract compliance. • Collaborate closely with product support, operations, and implementation teams to resolve issues and ensure smooth onboarding and integration processes. • Set and manage clear, measurable expectations for both clients and internal teams. • Deliver daily/weekly/monthly required reports to the clients as outlined in their contractual statements of work. • Support the client in managing their sku/product catalog, as well as inbound and outbound deliveries. • Proactively monitor contract adherence to maintain compliance and client satisfaction. • Manage the implementation of new programs and services in a timely and cost-effective manner.

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing accounts and driving customer satisfaction. • You’ve developed and executed strategic account plans, resulting in measurable business outcomes. • Demonstrated ability to manage confidential information with discretion and professionalism. • You have successfully worked across multiple teams (e.g., product, operations, sales) to guide the client journey. • You have experience in eCommerce, logistics, or fulfillment. • You are willing to travel up to 25% as needed.