Business Analyst

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November 8

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Case IQ

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SaaS • Compliance • Security

Case IQ is a leading provider of case management software designed to aid modern investigation teams. The platform offers multi-channel intake, configurable workflows, and advanced analytics to help organizations across various industries handle cases efficiently. With a focus on ethics and compliance, HR, fraud, and security cases, Case IQ leverages AI-powered tools to streamline investigations and ensure confidentiality. The software is adaptable to meet specific organizational workflows, improving productivity and mitigating risks. Trusted by professionals in education, energy, financial services, government, healthcare, and more, Case IQ is committed to supporting its clients in creating a safer workplace environment.

51 - 200 employees

☁️ SaaS

📋 Compliance

🔐 Security

📋 Description

• Working with customers, partners and team members through requirements analysis, design, development, deployment and operation phases • Documentation of project plans, requirements and acceptance criteria, write user stories, prepare test plans • Direct engagement of the customer communication throughout the CR lifecycle: initiating and running meetings, managing timelines, providing updates, and demos • Primary point of contact for the customer through the Change Request lifecycle • Controlling scope and identifying where other support paths are appropriate for the customer • Coordinating and communicating with development resources to prioritize stories, manage development timelines and deployment • Ensuring that project costs are tracked accurately through proper time reporting practices • Managing project close-out process (billing, lessons learned, etc.) • Manage multiple change requests simultaneously, setting priorities appropriately • Fostering teamwork and building a positive and professional work environment • Mentoring team members, offering encouragement, advice and feedback as required • Help to implement a feedback mechanism to gather regular feedback from customers and analyze customer data to identify software improvements that result in Change Requests • Focused on educating our customers on the flexibility and potential of our software to help encourage continued usage of our product • Works closely with the Development Team Lead and Director of Customer Care to manage and schedule Team Resourcing • Keeping the leadership informed on project status, challenges and new opportunities • Building customer confidence to attain reference-able customers • Working with and supporting other teams in any capacity to further Case IQ’s interests. This includes other Delivery Teams, Infrastructure, Sales and Marketing, Support and Platform.

🎯 Requirements

• Proven Enterprise level Project Management • Demonstrated enterprise Business Analyst work • Strong customer relationship skills, willing to own a problem to resolution • Ability to speak to and own an agenda with executive level customers • A self-motivated team player who is strategic in nature but with a proven ability to be tactical when required to ensure timelines are met • A passion to approach a negative customer experience and turn it into a customer win • Very strong interpersonal skills and ability to lead others and get results without authority using influence, negotiation and strong relationship building skills • Change Management experience • Highly organized and excellent communicator both orally and in writing • High emotional intelligence with an ability to maintain grace under pressure • Ability to demonstrate empathy with a resolution focused mindset • Proficient in Microsoft Office Suite, Excel and PowerPoint and Project (or other project management applications) • Technical aptitude and proven ability to learn new software products • Knowledge of technologies such as, IT networking, internet technologies, web servers and XML, Java • Experience with CRM solutions such as Salesforce • JIRA experience would be an asset

🏖️ Benefits

• Work remotely within a flexible work environment (our team spans the US and Canada) • Competitive company-paid benefits plan starting day 1! • Generous professional development budget • RRSP/ 401k matching program • Half-day Fridays in the summer