Electrification Product Support Field Engineer

November 21

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+3 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote ⛷️ Utah – Remote

💵 $110.5k - $165.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Caterpillar Inc.

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Aerospace • Construction • Energy

Caterpillar Inc. is a global leader in the manufacturing of heavy machinery and equipment, known for its extensive range of products including engines, excavators, dozers, and articulated trucks. With a history spanning over 100 years, Caterpillar has dedicated itself to supporting customers across essential industries such as construction, mining, and energy, contributing to infrastructure and resource development worldwide. The company is committed to innovation, sustainability, and enhancing productivity through advanced technology and a global dealer network.

10,000+ employees

Founded 1925

🚀 Aerospace

⚡ Energy

💰 $147.5k Grant on 2009-12

📋 Description

• The Electrification Product Support Field Engineer will support complex technical product problem resolutions of Advanced Power Products. • Work side by side with dealers to educate and support troubleshooting issues, answer technical inquiries, and resolve field issues. • Diagnose, repair, and rebuild of electrification product(s) at designated repair areas. • Communicate site advanced power product issues. • Facilitate the return of Failed Parts to the factory for further analysis. • Assist dealers with understanding and implementation of Service Publications, TIB, Service Magazines, and Service Letters.

🎯 Requirements

• Extensive experience and knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in electrical equipment. • Must have willingness to perform hands-on troubleshooting on Hazardous Voltage (HV) systems. • Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions. • Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources to reach a conclusion, goal, or judgment. • Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service.

🏖️ Benefits

• Medical, dental, and vision benefits* • Paid time off plan (Vacation, Holidays, Volunteer, etc.)* • 401(k) savings plans* • Health Savings Account (HSA)* • Flexible Spending Accounts (FSAs)* • Health Lifestyle Programs* • Employee Assistance Program* • Voluntary Benefits and Employee Discounts* • Career Development* • Incentive bonus* • Disability benefits • Life Insurance • Parental leave • Adoption benefits • Tuition Reimbursement