German-speaking Customer Support Agent

Job not on LinkedIn

November 4

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CBT

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B2B • Artificial Intelligence • AR/VR

CBT is a Digital Sherpa systems integrator that helps enterprises navigate digital transformation with IoT, edge computing, and AI-powered solutions. The company designs and implements connected-worker programs, vision AI for worker health and safety, IT/OT convergence, and AR/VR-enabled devices and workflows, providing end-to-end design, software, and implementation services for B2B customers.

11 - 50 employees

Founded 2001

🤝 B2B

🤖 Artificial Intelligence

🥽 AR/VR

📋 Description

• Handle customer inquiries via phone, chat, and email. • Record all interactions in the company’s CRM system. • Provide clear and accurate information on card usage, benefits, and account details. • Manage queries for Ask Support, Priceless Cities Support, MAC Global Services, My Data Support, and Social Media Support. • Support customers with key issues, such as reporting and blocking lost or stolen cards, card payment rejections, and understanding card benefits and offers.

🎯 Requirements

• Language skills: German (C2) and English (B2) written and spoken. • Customer focus: Empathetic, patient, and solution-oriented communicator. • Adaptability: Comfortable with both frontline and backoffice responsibilities. • Tech-savvy: Familiar with CRM tools and comfortable using multiple communication platforms.

🏖️ Benefits

• Health care coverage and exclusive discounts on various products and services. • Free online Greek language courses to enrich your experience. • Access to modern office facilities with relaxing and collaborative spaces. • Career growth within a global, innovative organization. • A diverse, inclusive culture recognized as a Great Place to Work. • Participation in community events and CSR initiatives.