Italian Customer Service Representative

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November 4

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CBT

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B2B • Artificial Intelligence • AR/VR

CBT is a Digital Sherpa systems integrator that helps enterprises navigate digital transformation with IoT, edge computing, and AI-powered solutions. The company designs and implements connected-worker programs, vision AI for worker health and safety, IT/OT convergence, and AR/VR-enabled devices and workflows, providing end-to-end design, software, and implementation services for B2B customers.

11 - 50 employees

Founded 2001

🤝 B2B

🤖 Artificial Intelligence

🥽 AR/VR

📋 Description

• Provide outstanding customer service via phone, email, and chat, addressing customer inquiries and concerns with professionalism and empathy. • Assist customers with product-related issues, troubleshooting, and warranty claims for consumer electronics. • Provide clear and accurate information about products and services to help customers make informed purchasing decisions. • Resolve customer complaints effectively and efficiently, ensuring a positive customer experience. • Collaborate with team members to identify and escalate issues when necessary to maintain the highest service standards. • Participate in regular training and feedback sessions to enhance product knowledge and improve customer service techniques.

🎯 Requirements

• Language Skills : Italian (C2) Native-level fluency. • English (B2) Intermediate communication skills. • Strong verbal and written communication skills. • Customer-focused with a passion for providing excellent service. • Problem-solving abilities and a proactive attitude. • Ability to work well in a team environment while taking ownership of individual responsibilities. • EU Citizenship, Full-purpose or Specific-purpose work permit card, or Certificate of Protection (refugees) is required.

🏖️ Benefits

• Health care benefits and numerous other discounts for products and services. • Professional growth and development opportunities within a global, innovative company. • Free online Greek language courses to enhance your cultural experience and language skills. • Access to state-of-the-art premises with great working environment, including relaxing break areas. • Special events, community involvement, and social responsibility initiatives to participate in. • 11 full working days of paid, remote training by certified instructors.