IT Project Manager - MSP Transition

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April 28

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤓 Technical Project Manager

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Commercial Interior Design

11 - 50 employees

📋 Description

• We are seeking a an IT Project Manager for a MSP transition project set to last 4-6 months. • As a Project Manager specializing in MSP transition projects , you will collaborate closely with the Transition Manager, MSP Transition Leader, and advisory services team to ensure the successful execution of transitioning from one Managed Service Provider (MSP) to another. • Your primary focus will be to partner with the MSP Transition Leader on the overall coordination, planning, and execution of the project, working closely with cross-functional teams and stakeholders to ensure a smooth transition without service degradation. • Key Responsibilities: • Project Planning and Coordination: Review and contribute to a comprehensive project plan provided by the MSP Transition Leader, outlining tasks, timelines, and milestones for the MSP transition. • Collaborate with the Transition Manager and MSP Transition Leader to align project goals with the broader transition strategy. • Resource Management: Work closely with the Transition Manager to allocate internal resources effectively, ensuring personnel and technology needs are met. • Coordinate with department heads to ensure adequate staffing and support during the transition period. • Partner with the MSP Transition Leader to ensure adequate resourcing to deliver transition activities, deliverables, and milestones. • Stakeholder Communication: Partner with the MSP Transition Leader and Transition Manager to establish and maintain clear communication channels with all stakeholders, providing regular updates on project progress. • Collaborate with the Transition Manager to address concerns, manage expectations, and ensure transparency throughout the project. • Risk Management: Identify potential risks associated with the project and work with the Transition Manager to develop mitigation strategies. • Monitor and manage risk factors to keep the project on track and within scope. • Vendor Coordination: Collaborate with both the current MSP and the new MSP, ensuring alignment with the transition plan and resolving any issues that may arise. • Assist the Transition Manager in ensuring the preparation and readiness of the new MSP to fulfill contractual obligations and attain SLAs. • Quality Assurance: Define and monitor key performance indicators (KPIs) to assess the success of the transition project. • Collaborate with the Transition Manager to conduct regular assessments, ensuring that the new MSP services meet organizational standards. • Documentation and Reporting: Maintain detailed project documentation, including plans, reports, and meeting minutes. • Work with the Transition Manager to generate regular reports for leadership and stakeholders, summarizing project progress and outcomes.

🎯 Requirements

• Bachelor’s degree in project management, business administration, or a related field. • Proven experience as a Project Manager, particularly in managing IT transitions or similar projects. • Strong project management skills with proficiency in project management tools. • Excellent communication, leadership, and interpersonal skills. • Ability to collaborate effectively with the Transition Manager and cross-functional teams. • Familiarity with ITIL framework and best practices. • Over 5 years of experience in project management. • 3+ years of experience working with managed service providers. • 5+ years of experience in project management and strategic planning. • 5+ years of experience with formal team leadership. • Experience with transformation and transition programs. • Experience with Agile, Infrastructure as Code (IaC), and DevOps methodologies. • Certification in ITIL V4 or V3.