Customer Service Call Center

Job not on LinkedIn

🕒 July 22

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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CCS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💰 $33M Venture Round - CCS Medical on 2004-07

CCS is a company for which no descriptive text was provided. Additional details are required to create an accurate short description and to determine relevant industries. Please provide company information such as products, services, customers, or sector.

📋 Description

• Obtain and process authorizations for reorders. • Resolve patient issues and ensure accurate reorder processing via phone, document processing and medical record validation. • Ensure patients have all required medical documentation to permit billing of services as assigned. • Maximize patient base through retention efforts and cross-selling via phone. • Handle inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients. • Audit configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities. • Maintain a strong understanding of medical documentation, insurance requirements, and company procedures. • Maintain a high degree of confidentiality always due to access to sensitive information. • Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the department.

🎯 Requirements

• Minimum high School diploma or GED equivalent. • Customer Service Experience Preferred. • Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills. • Strong attention to detail, multi-tasking, communication, and organizational skills are essential. • Exceptional phone and email etiquette. • Position may require evening and weekend availability.

🏖️ Benefits

• Competitive Salary • Bonus/Incentive Opportunities/commission: (if applicable) • Comprehensive Benefits: Medical, dental, and vision insurance • 401(k) with company match • Paid time off (vacation and holidays) • Ongoing training and professional development • Remote or hybrid work options • Wellness programs and mental health support