Call Center Customer Service Representative

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March 29

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CDS Family & Behavioral Health Services

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Non-profit • Healthcare Insurance • Social Impact

CDS Family & Behavioral Health Services is an organization dedicated to empowering youth and building strong families by providing a safe space for communication and support. They offer a variety of programs that include youth shelters, specialized counseling services, and prevention programs aimed at addressing behavioral issues in young people. With over 53 years of experience, CDS focuses on delivering evidence-based interventions to foster resilience and wellbeing in the community.

51 - 200 employees

Founded 1970

🤝 Non-profit

⚕️ Healthcare Insurance

🌍 Social Impact

📋 Description

• Making daily inbound and outbound calls • Listening and addressing customer queries • Building a long-lasting business relationship with clients • Maintaining and updating the record of all customer communications • Providing clients with the necessary product information • Processing customer applications and refund requests • Escalating urgent queries to the senior management • Making follow-up calls • Informing clients about promotional offers • Maintaining and updating call logs • Responding to customer emails • Calling clients to obtain and verify relevant information • Managing customer database

🎯 Requirements

• Bachelor’s degree in Business Management, Business Administration, or a related field • Proven work experience as a Call Center Customer Service Representative, Call Center Representative, or a related field • Knowledge of customer service practices and guidelines • Highly detail-oriented and organized individual • Excellent communication and interpersonal skills • Ability to handle stressful situations and maintain a calm composure • Good computer skills • Strong time management and multitasking skills • Ability to work independently and collaboratively with the team • Having an eye for detail and good listening skills • Ability to offer excellent customer service