AWS Service Desk Engineer

Job not on LinkedIn

November 26

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CDW

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Enterprise • SaaS • Cybersecurity

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

10,000+ employees

Founded 1984

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

💰 Post-IPO Equity on 2015-07

📋 Description

• Provide best-in-class customer support for AWS Cloud Infrastructure • Handle incidents caught by monitoring tools and see them through to resolution • Triage and manage service desk tickets efficiently • Assess and respond to alerts, incidents, and customer requests promptly • Provide first-call resolution for reported issues and alerts • Escalate complex issues to Cloud Operations Architects • Deliver exceptional support, meeting or exceeding Service Level Agreements • Act as customer advocate and manage expectations • Administer monitoring systems such as New Relic, CrowdStrike, and BigPanda • Maintain comprehensive documentation for all support activities

🎯 Requirements

• Experience managing AWS cloud workloads, particularly EC2, RDS, VPC, and CloudWatch • Foundational Linux and Windows system administration skills • Excellent problem-solving abilities and customer service orientation • Ability to work a flexible schedule including nights, weekends, and holidays • AWS Associate Certification (required within 90 days of hire) • Excellent written and verbal communication skills in English.

🏖️ Benefits

• Health insurance • Paid time off • Professional development opportunities