Manager, Cloud Operations

Job not on LinkedIn

November 26

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

CDW

WebsiteLinkedInAll Job Openings

Enterprise • SaaS • Cybersecurity

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

10,000+ employees

Founded 1984

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

💰 Post-IPO Equity on 2015-07

📋 Description

• Foster a culture of operational excellence and continuous learning • Conduct regular 1:1s and team meetings to ensure alignment and growth • Spearhead recruitment, onboarding, and training initiatives • Guide career development and AWS certification paths for team members • Orchestrate 24x7 coverage through strategic shift planning • Manage team to KPIs to measure team performance • Develop standardized runbooks and internal documentation • Lead post-incident reviews and drive continuous improvement • Manage customer escalations through to resolution • Ensure seamless transitions from the Onboarding team to Cloud Operations • Oversee SLA adherence and resolution of critical issues • Collaborate with internal teams to enhance service offerings • Participate in pre-sales activities to showcase Cloud Operations capabilities • Identify processes that need modernization • Implement best practices in incident, problem, and change management • Leverage automation to improve service delivery and reduce manual tasks

🎯 Requirements

• 5+ years working on a support team with increasing responsibility • Proven experience managing AWS cloud environments at scale, including common software development and deployment cycles • Experience managing a queue of support cases that include a mix of both monitoring alerts and customer requests • Strong leadership skills with a focus on mentoring and developing talent • Deep understanding of ITIL concepts and cloud service management • Excellent communication skills, adept at interfacing with technical and non-technical stakeholders • Knowledge of industry-leading monitoring and security tooling such as New Relic and CrowdStrike • AWS Associate Certification (required within 90 days of joining)

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities