Managing Advisory Consultant – CMDB/ITOM, CSDM ServiceNow

🕒 August 7

🇺🇸 United States – Remote

💵 $132k - $193.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Establish and guide foundational ServiceNow data architecture across CMDB, ITOM, and CSDM capabilities • Design and advise on CMDB architecture, CI classes, CI relationships, Discovery, Service Mapping, and data model alignment • Assess customer environments for business impacts, platform risks, data quality concerns, and opportunities to improve reporting, automation, operations, and future ServiceNow capabilities • Provide advisory guidance on CSDM adoption and implementation • Partner with customer stakeholders to align technical architecture decisions with business outcomes, platform maturity, and long-term scalability • Lead and participate in consulting engagements, developing assessments, workshops, strategies, roadmaps, and executive-level recommendations • Partner with sales teams on discovery sessions, client meetings, scope development, and Statements of Work • Provide expert-level consulting, architecture guidance, and solution risk mitigation • Maintain trusted advisor relationships with customer executives, management, and technical stakeholders • Provide leadership, mentoring, coaching, and technical guidance to consulting team members • Contribute to consulting methodologies, reusable templates, offerings, and practice materials • Support project delivery quality, utilization targets, training activities, and industry certifications

🎯 Requirements

• Bachelor’s degree and 7+ years of experience in ServiceNow consulting projects OR 11+ years of Information Technology experience supporting ServiceNow, including 3 years delivering large enterprise projects • ServiceNow Certified Implementation Specialist – ITOM certification required • Expertise in ServiceNow CSDM principles and best practices, with practical application experience • Expert-level consulting capabilities, including workshops, business process analysis, strategic planning, risk management, and recommendations • Ability to communicate effectively with C-suite executives, management, technical teams, and business stakeholders • Ability to lead complex engagements, coach team members, and resolve technical challenges • Technical expertise across CMDB, ITOM, CSDM, Service Mapping, Discovery, CI relationships, and architecture design • Relevant certifications in a technical specialty are a plus • Consulting experience, project estimation and scoping experience, and pre-sales technical support experience are a plus

🏖️ Benefits

• Annual bonus target of 10% subject to terms and conditions of plan • Benefits package (linked at https://cdw.benefit-info.com/) • Remote work arrangement • Training activities • Industry certification support • Mentoring, coaching, and professional growth opportunities