Service Partner Management Consultant

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Ciena

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Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

📋 Description

• Reporting to the Senior Director Service Partner Management • lead and evolve Ciena's strategic and global service partner ecosystem • Collaborate with cross-functional teams to select strategic service partners • Build and maintain strong relationships with service partners • Support contract negotiations to enhance strategic engagements • Assist in developing and executing service partner agreements • Oversee onboarding processes for new service partners • Coordinate training and skills enablement programs • Develop cost models, conduct cost analysis, and optimize partner costs

🎯 Requirements

• Minimum 3-5 years of industry experience in project management, program management, customer service, commercial, and contract negotiation. • Proven expertise in cultivating strong relationships with service partners. • Solid understanding of telecom services delivery functions, including EF&I, maintenance, and managed services. • Exceptional negotiation and communication skills, including formal presentations. • Proficiency in performance metrics development, data analysis, and crafting metrics reports. • Strong project management skills to ensure timely delivery and stakeholder engagement. • Advanced proficiency in desktop applications such as Excel, Word, PowerPoint, and project planning tools. • Demonstrated success in exceeding agreed-upon metrics and financial management, including P&L analysis.

🏖️ Benefits

• medical, dental, and vision plans • participation in 401(K) (USA) & DCPP (Canada) with company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • company-paid holidays • paid sick leave • vacation time