Cencora
10,000+ employees
💼 Consulting
📦 Logistics
🏥 Healthcare
Consulting • Logistics • Healthcare
Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.
Coordinator, Patient Support – Services
🔥 0 minutes ago
🇨🇦 Canada – Remote
💵 $39.6k - $66.8k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🚫👨🎓 No degree required
👻 Ghost score 0%
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Cencora
10,000+ employees
💼 Consulting
📦 Logistics
🏥 Healthcare
Consulting • Logistics • Healthcare
Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.
📋 Description
• Coordinate standard and selected non-routine patient and customer support requests • Support case intake, documentation, and follow-through activities • Monitor service workflows, queue activities, and transaction quality • Identify delays, reduce errors, and improve operational consistency • Collaborate with internal stakeholders, external partners, and service providers • Resolve inquiries, remove barriers, and support access to services • Maintain data integrity across service systems and reporting tools • Escalate complex issues, service risks, and unresolved exceptions • Drive workflow improvements and digital process adoption • Support timely intervention and continuity of care or service
🎯 Requirements
• High School Diploma/GED or equivalent experience required • 2+ years of experience in customer operations, customer service, patient support services, case coordination, service operations, order management, or a related field required • Certification in customer service, patient access, scheduling systems, customer relationship management systems, or healthcare administration preferred
🏖️ Benefits
• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process
Apply Now
