Program Coordinator

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🕒 July 21

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Coordinates standard and selected non-routine patient and customer support requests to enable timely resolution, service continuity, and consistent experience outcomes. • Supports case intake, documentation, and follow-through activities to maintain accurate records and effective service progression. • Monitors service workflows, queue activities, and transaction quality to identify delays, reduce errors, and improve operational consistency. • Collaborates with internal stakeholders, external partners, and service providers to resolve inquiries, remove barriers, and support access to services. • Maintains data integrity across service systems and reporting tools to support informed decision-making and reliable operational execution. • Escalates complex issues, service risks, and unresolved exceptions to support timely intervention and continuity of care or service. • Drives workflow improvements and digital process adoption to strengthen future-ready support operations and service efficiency.

🎯 Requirements

• High School Diploma/GED or equivalent experience required. • 2+ years of experience in customer operations, customer service, patient support services, case coordination, service operations, order management, or a related field required. • Certification in customer service, patient access, scheduling systems, customer relationship management systems, or healthcare administration preferred.

🏖️ Benefits

• We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. • In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. • This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. • To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.