Banking Service Program Manager

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October 3

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Cennox

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B2B • Security • Technology

Cennox is a managed service partner that collaborates with leading businesses to drive transformational growth and operational efficiency. The company specializes in providing services across facilities, security, and technology domains. Cennox offers comprehensive solutions, from facility design and redevelopment to security innovation and technology infrastructure support. With a global presence, Cennox prides itself on its customer-first approach, ensuring excellence in every project. Trusted by a diverse range of clients, Cennox aims to be the singular partner needed for businesses navigating change in these sectors.

1001 - 5000 employees

🤝 B2B

🔐 Security

💰 Venture Round on 2018-09

📋 Description

• Program Leadership – Lead a team of project managers/project coordinators, rollout, and governance of multiple customer banking service programs both strategic and planned that will result in project delivered on time/within budget, customer satisfaction, scheduling compliance, and P&L expectations. • Strategic Planning – Partner with senior leadership to define program goals, KPIs, and success metrics aligned with company strategy. • Operational Excellence – Implement best practices for service delivery, scheduling, inventory support, and customer care within banking environments. • Cross-Functional Collaboration – Work closely with banking operations, merchandising, supply chain, IT, and customer support teams to ensure seamless execution. • Process Improvement – Identify Project delivery inefficiencies; drive continuous improvement initiatives that enhance service performance and reduce costs. • Performance Management – Track program performance, analyze data, and present reports to stakeholders on progress, outcomes, and ROI. • Change Management – Champion adoption of new tools, processes, and service standards across many customer platforms. • Customer Experience Focus – Ensure projects are delivered on time, within budget and per the SOW, while also delivering high level effective communications to all our customers. • All other duties as assigned.

🎯 Requirements

• Bachelor’s degree in business, Operations Management, Project Management, or related field (MBA preferred). • PMP certification • 7+ years of experience with program/project management. • Strong P&L management • Proven success leading large-scale customer programs with multiple Project Managers and /or Project Coordinators • Strong understanding of installation, deinstalls, rigging, subcontract management, process standards customer service standards, and workforce management. • Excellent leadership, communication, and stakeholder management skills. • Analytical mindset with ability to interpret data and make informed decisions. • Proficiency in project/program management tools (Asana, Smartsheet, MS Project, or similar). • Lean Six Sigma, or related certification a plus.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development