Client Success Executive

Job not on LinkedIn

October 9

Apply Now

Receive Emails with Similar Jobs

Centivo

WebsiteLinkedInAll Job Openings

Healthcare Insurance

Centivo is an innovative health plan provider for self-funded employers that focuses on delivering high-quality healthcare at an affordable cost. The company believes in the power of primary care to improve health outcomes and reduce costs. Centivo offers plans with free primary care, no deductibles, and low, predictable copays, thereby encouraging members to utilize their health benefits without financial burden. The plans are curated to meet stringent price and quality standards, promoting a strong relationship with primary care providers and integrating virtual care options. Centivo's approach is designed to reduce overall medical expenses while enhancing the healthcare experience for both employers and employees.

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

📋 Description

• Own the client relationship. Serve as the strategic and day-to-day contact for your client portfolio, building deep, consultative partnerships with HR, Finance, and broker/consultant teams. • Tell a compelling, data-driven story. Translate complex health, claims, and engagement data into meaningful insights that show progress, demonstrate value, and inspire confidence in Centivo’s approach. • Drive client growth and retention. Lead renewals and strategic planning conversations that highlight measurable outcomes, promote member engagement, and identify opportunities to expand Centivo’s solutions across markets or populations. • Guide a seamless client journey. Ensure a smooth transition from implementation to ongoing partnership, proactively anticipating client needs and aligning Centivo’s capabilities to meet them. • Be the client’s voice inside Centivo. Collaborate cross-functionally with operations, analytics, and product teams to ensure we deliver with excellence and continuously enhance the client experience. • Engage with brokers and consultants. Build trusted relationships that extend Centivo’s reach and strengthen our position as a high-value, innovative partner. • Champion continuous improvement. Bring forward ideas and feedback that help evolve our client success playbook and enhance how we serve clients every day.

🎯 Requirements

• Bachelor's degree or equivalent experience is required • 10 years’ experience as Client Success Executive (Account Management) in employer-sponsored health plans • 5 years’ experience working with self-funded accounts • 5 years’ experience working at a TPA or direct carrier • Advanced knowledge of Microsoft Office products (Excel, Power Point, Word) • Excellent oral and written communication; an ability to present information in a way that establishes rapport, persuades others, gains understanding. • Business Acumen – A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome. • Strong ability to work cross functionally and build consensus among stakeholders and cross-functional teams in a dynamic environment

🏖️ Benefits

• Offers Equity • Offers Bonus