Customer Success Manager

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Certn

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B2B • HR Tech • Compliance

Certn is a leading platform that specializes in providing comprehensive and efficient background checks for businesses worldwide. Designed to accommodate the dynamic needs of various industries, Certn offers tech-driven solutions that streamline the background check process, reducing time-to-hire by up to 80% and costs by up to 30%. With its innovative no-code, low-development technology, Certn conducts a range of checks including criminal record, identity, employment, and credential verifications across more than 200 countries and territories. By integrating seamlessly with existing systems through its API, Certn ensures a smooth and enhanced candidate experience, making it the preferred choice for businesses of all sizes in need of reliable, fast, and cost-effective screening solutions.

201 - 500 employees

🤝 B2B

👥 HR Tech

📋 Compliance

💰 $109M Series B on 2023-05

📋 Description

• Develop and execute account plans to ensure customer success and identify growth opportunities • Own customer onboarding, ramp, and full life cycle achievement including contract renewal • Find upsell, cross sell, and expansion opportunities and win additional business • Maintain weekly updates reviewing customer stories, opportunities, onboarding progress, at risk account and churn • Serve as the primary contact for escalated issues, collaborating internally to resolve challenges • Conduct an average of 5-8 proactive meetings per week with your book of business • Implement strategies to reduce churn and enhance loyalty

🎯 Requirements

• Proven success in customer success, account management, or a related field • Showcased effectiveness in strategic account management • Adept analytical and problem-solving skills • Effective communication and presentation abilities • Experience advocating for customers at an executive level within the organisation • Demonstrated ability to collaborate effectively with various departments for overall business success • Demonstrated success in driving customer growth through expansion initiatives • Collaborate with Customer Success, Customer Support, Sales, Marketing, and Product teams

🏖️ Benefits

• Competitive salary • Comprehensive health benefits • Generous paid time off • Equity offering • Bonus opportunities