Manager – Care Operations

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November 22

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Chamber

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Healthcare Insurance • SaaS

Chamber is a company focused on improving cardiovascular health by empowering cardiology teams to thrive in a value-based care environment. It partners with cardiologists to offer technology solutions and support services that enable comprehensive care and unlock new revenue opportunities, at no cost to the practice. Chamber aids in navigating value-based care through real-time insights, administrative support, and expertise in payer negotiations. With a strong network of high-performing cardiologists and partnerships with hospital systems, Chamber is transforming the cardiology care ecosystem to ensure providers are compensated for delivering the right care at the right time.

2 - 10 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Hire and manage all care team members. • Oversee daily care operations, ensuring care team goals, workflows, and expectations are clearly defined and consistently met. • Build scalable systems and feedback loops that maintain quality while improving speed and efficiency. • Implement quality assurance and performance improvement programs to ensure consistency across teams. • Introduce and operationalize technology that simplifies processes and empowers staff. • Manage vendor partnerships (including contract management). • Ensure AI tools are used at all appropriate points in the care process. • Partner with our Implementation team to translate payer contracts into actionable workflows, ensuring we can execute effectively and track performance against key metrics. • Serve as a subject matter expert for member experience and service delivery, providing visibility into performance and improvement initiatives. • Ensure that all payer-specific programming SLAs are met. • Recruit and onboard key Care Team roles to ensure the right structure, capacity, and leadership coverage for live operations. • Establish clear operating standards for member experience, documentation, and care delivery — setting the baseline that future scaling and automation will build upon. • Stand up several live care programs within Chamber’s systems, integrating technology, workflows, and cross-functional inputs to deliver measurable impact from day one.

🎯 Requirements

• 4-10+ years of experience in healthcare. • Strongly prefer some operations management experience, but not required. • A strong desire to learn new things, lead a team of people, and work to deliver clear outcomes. • Deep interest in process flows and continuous improvement. • Comfort with technology and a curiosity about AI and automation, with the ability to bridge human and digital workflows. • Analytical thinker who uses data to make decisions and measure impact. • Strong communicator and collaborator who can align diverse teams toward shared goals. • Passionate about improving outcomes for cardiology patients and providers.

🏖️ Benefits

• Remote or hybrid options available • Periodic travel to practice sites or Chamber offices may be required