Channel Factory
Advertising • Media • SaaS
Channel Factory is a company that provides advanced solutions for video advertising across social media platforms. They focus on ensuring brand safety and suitability by categorizing content to align with advertisers' needs. Their proprietary technology helps brands avoid harmful or unsuitable content, aiming to amplify positive and contextually relevant content to drive commercial benefits. Channel Factory is known for its social responsibility, promoting inclusivity and supporting under-represented creators. They work predominantly in media and advertising, offering services through self-service platforms and managed options, with a strong global presence.
51 - 200 employees
📱 Media
☁️ SaaS
Product Specialist – Junior/Mid-Level
Job not on LinkedIn
November 23
Channel Factory
Advertising • Media • SaaS
Channel Factory is a company that provides advanced solutions for video advertising across social media platforms. They focus on ensuring brand safety and suitability by categorizing content to align with advertisers' needs. Their proprietary technology helps brands avoid harmful or unsuitable content, aiming to amplify positive and contextually relevant content to drive commercial benefits. Channel Factory is known for its social responsibility, promoting inclusivity and supporting under-represented creators. They work predominantly in media and advertising, offering services through self-service platforms and managed options, with a strong global presence.
51 - 200 employees
📱 Media
☁️ SaaS
📋 Description
• Triage, prioritize, and manage incoming tickets in the Product Support Portal. • Resolve issues independently whenever possible through investigations, admin actions, configurations, or settings updates. • Identify when to escalate — and chase responses to keep resolutions on track. • Monitor ticket timelines and make sure SLAs and response expectations are met. • Communicate clearly and proactively with requestors and internal teams. • Provide training and guidance to internal users. • Keep documentation and support materials up to date with recurring questions and solutions. • Collaborate closely with Product, Engineering, and Business teams to continuously improve the support process.
🎯 Requirements
• 1–3 years of experience in Product or Tech Support, Product Operations, or a related role. • Solid understanding of AdTech, digital media buying, or ad delivery ecosystems. • Experience in data analytics, taxonomy management, or UX optimization. • Familiarity with Jira, Zendesk, or other enterprise-level ticketing systems. • AI-curiousity or fluency — you are eager to automate workflows, experiment with AI tools, and improve efficiency. • Strong problem-solving mentality — you look for root causes, not band-aids. • Structure and organization, with an eye for constant process improvement. • Confident communication skills and persistence to chase and follow up when progress stalls. • Ability to explain complex topics simply — whether in writing, live training, or quick Looms. • Full professional proficiency in English (spoken and written).
🏖️ Benefits
• Enjoy a competitive salary and benefits package
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