Social Solutions Manager

🕒 June 12

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Channel Factory

WebsiteLinkedInAll Job Openings

51 - 200 employees

📱 Media

☁️ SaaS

Advertising • Media • SaaS

Channel Factory is a company that provides advanced solutions for video advertising across social media platforms. They focus on ensuring brand safety and suitability by categorizing content to align with advertisers' needs. Their proprietary technology helps brands avoid harmful or unsuitable content, aiming to amplify positive and contextually relevant content to drive commercial benefits. Channel Factory is known for its social responsibility, promoting inclusivity and supporting under-represented creators. They work predominantly in media and advertising, offering services through self-service platforms and managed options, with a strong global presence.

📋 Description

• Lead the onboarding process for new social media clients, educating them on our processes and strategies. • Develop tailored campaigns that set the foundation for long-term success, ensuring a seamless handoff to the Client Solutions Manager once campaigns are stabilized. • Collaborate with platform representatives (e.g., Meta, TikTok, LinkedIn) to secure resources and expertise for client campaigns. • Launch, maintain, and optimize paid social campaigns to achieve client goals and key performance indicators (KPIs). • Monitor campaign pacing and performance metrics, proactively addressing any issues. • Prepare and deliver detailed campaign reports with insights, wins, and areas for improvement. • Manage a portfolio of clients, focusing on retention, satisfaction, and upsell opportunities. • Build strong client relationships and proactively address their evolving needs. • Collaborate with the Client Solutions Management team to ensure alignment and growth. • Support the Senior Client Solutions Managers with daily tasks and initiatives. • Lead internal training sessions on social media platforms, workflows, and best practices. • Identify and implement improvements in social media workflows to drive efficiency. • Stay updated on the latest trends, ad formats, and advancements in social media platforms. • Share updates and best practices with internal teams to enhance knowledge and expertise. • Maintain a strong understanding of third-party tools and their integration with social media campaigns. • All other duties as assigned.

🎯 Requirements

• 8+ years of experience in paid social media management, with a strong focus on campaign strategy and optimization. • Experience in digital media agencies or tech publishers is a plus. • Advanced knowledge of social media platforms like Meta, TikTok, and LinkedIn, including media buying, bidding models, and optimization strategies. • Proficiency in data analysis tools, including Excel, with a strong ability to interpret metrics and translate them into actionable strategies. • Strong relationship-building abilities with a focus on understanding client needs and crafting tailored solutions. • Excellent communication skills, both verbal and written, with experience presenting strategies and reports to clients. • Highly organized and detail-oriented, capable of managing multiple projects simultaneously. • Social media certifications are a plus. • This role may involve occasional travel for in-person collaboration, meetings, trainings, etc.

🏖️ Benefits

• Work with a leading startup in a high-demand industry, and you would be working with like-minded experts aiming to transform video ad operations • Competitive salary • Comprehensive medical benefits (Medical, Vision, Dental, and Life Insurance) • Cell phone and Wi-Fi reimbursement • Bill Spend Stipend • Work-life flexibility – we value your contributions above all