Customer Care Representative

Job not on LinkedIn

November 1

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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CharacterStrong

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CharacterStrong is a fast-paced, tech education company that provides research-based Pre-K through 12th grade character development curricula and professional learning services that positively impact lives with opportunities to support schools with ongoing implementation (Professional Development, Customized Supports, Admin Masterminds, School Culture Trainings, etc.).

11 - 50 employees

📋 Description

• Collaborate with the operations, sales, and finance departments to effectively communicate with customers about our products, services, and resources. • Assist with the customer onboarding process by processing orders and granting product/service access. • Call customers directly to provide information and support them throughout their journey with CharacterStrong (i.e., accessing accounts, payments, and billing, troubleshooting issues, etc). • Respond to general customer inquiries. • Maintain an organized inbox and provide prompt responses to customer requests. • Perform audits and maintain customer profiles across our Customer Relationship Management (CRM) database, finance, and sales platforms. • Support team members on special projects and tasks as needed.

🎯 Requirements

• Professional written and verbal communication skills. • Extremely organized, with strong attention to detail. • Thrives in an upbeat, fast-paced environment. • Produces timely, quality results and consistently asks the question, “How can I make this 1% better?” • Takes initiative to drive work forward, demonstrates responsibility when things do not go according to plan, and is proactive in closing identified gaps. • Exercises inclusion, care, and empathy with others, balances honesty with compassion, and cultivates the well-being of self and others. • Ability to work in the office daily. • Thorough experience with Google Suite and Office365 applications, Notion and a proven ability to quickly learn CRM (eg HubSpot), accounting, calendaring, and related data management systems. • High school diploma or equivalent.

🏖️ Benefits

• New laptop computer and other needed equipment • Annual Individual Budget for Professional Development of $1,000 • 401k Savings Plan with employer contribution • Medical, Dental, & Vision Insurance • Life, AD&D, and Disability Insurance • Employee Assistance Program, Mental Health Support, and Well-Being Programs • 3 weeks Company-Paid Parental Leave (after 6 months of active employment) • Flexible Time Off, 6 Paid Sick Days, 11 Paid Company Holidays