Senior Manager, Disputes Experience

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Chime

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Fintech

Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

1001 - 5000 employees

Founded 2013

💳 Fintech

📋 Description

• Develop strong, collaborative relationships with key internal and external stakeholders to strategically develop • Implement and optimize dispute investigations processes, tools, and policies to achieve performance objectives while mitigating regulatory, reputational, and financial risk • Identify and resolve Dispute Investigation process and documentation gaps • Hire and develop team members as the business grows • Own and assess your team’s progress toward the OKR and other performance goals • Prioritize the highest impact initiatives with Product, Risk and Engineering, and communicate stakeholder needs

🎯 Requirements

• Subject Matter Expertise in regulations that have oversight of our Disputes Operations including; Regulation E, Z, Unfair or Deceptive Abusive Acts • Strong background in financial fraud, experience in anti-money laundering would be hugely beneficial • The belief it’s integral to lead your team with integrity and create an environment where your team members feel included, valued, and supported • A passion for identifying problems and finding the best possible solution • The ability to analyze, summarize, and communicate findings and issues drawn from facts and apply complex legal and regulatory requirements in a technically competent manner • The ability to foster a cohesive and creative work environment with internal and remote teams and across multiple time zones • The ability to travel within the US and internationally as required

🏖️ Benefits

• Health insurance • 401k match • Competitive salary based on experience • Generous vacation policy and company-wide Chime Days • Annual wellness stipend to use towards eligible wellness related expenses • Up to 24 weeks of paid parental leave for birthing parents • 12 weeks of paid parental leave for non-birthing parents • Access to Maven, a family planning tool • In-person and virtual events to connect with your fellow Chimers