Senior Program Manager, Gen AI Voicebot

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October 31

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Chime

WebsiteLinkedInAll Job Openings

Fintech

Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

1001 - 5000 employees

Founded 2013

💳 Fintech

📋 Description

• Drive the development of the IVR and the Gen AI Voicebot roadmaps in close partnership with Product and Operations teams • Translate business and technical requirements into roadmap deliverables • Deep dive into performance data for the voice channels to understand the key drivers for key metrics • Deliver weekly and monthly insights and roadmaps for the Voice support channels • Develop a robust set of leading indicators for Voice bot performance • Partner closely with IVR and AR tools, platforms, and vendors to improve and optimize performance

🎯 Requirements

• 7+ years of experience leading cross-functional initiatives in product management, program management, or consulting, ideally in customer experience. • 5+ years developing product roadmaps and working with product, engineering and operations teams • 2+ plus years experience operationalizing and managing Gen AI customer experience products and features • Experience in working with IVR platforms and vendors • Strong project management experience; you have a demonstrated track record of multi-tasking and coordinating efforts across multiple stakeholders • Strong ability to understand and synthesize insights into meaningful and actionable steps. • Excellent communication and presentation skills; a track record of successful engagement of both internal and external stakeholders • Ability to synthesize disparate information quickly to develop a succinct, accurate summary of the opportunity/need. • Demonstrated the ability to influence and foster deep positive relationships with external partners. • Comfortable in a fast-paced environment where vision remains the same but information may not be 100% available and priorities can change frequently • Ability and willingness to travel domestically and internationally, approx. 25% of the time

🏖️ Benefits

• Competitive salary based on experience • 401k match plus great medical, dental, vision, life, and disability benefits • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off • 1% of your time off to support local community organizations of your choice • Annual wellness stipend to use towards eligible wellness related expenses • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. • In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too! • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress