Fraud Analyst

October 24

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Chowbus

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SaaS • Hospitality

Chowbus is a company that provides an all-in-one point-of-sale (POS) system designed specifically for restaurants. Their system is aimed at enhancing efficiency and increasing sales, with features such as loyalty programs, table reservations, online ordering, and QR code ordering. Chowbus POS integrates with over 45 third-party delivery providers and offers solutions like kiosk and handheld devices for seamless payment processing. They are also the exclusive distributor of Pudu Technology's Rutech Robot in North America. Chowbus is dedicated to supporting restaurants with 24/7 customer service and comprehensive solutions that save on labor costs and improve the culinary service experience.

201 - 500 employees

☁️ SaaS

💰 $30M Venture Round on 2020-09

📋 Description

• Develop rules, risk models, and alerts based on transaction patterns, merchant behavior, and processor feedback. • Exercise judgment in determining risk tolerance levels and recommending operational improvements to mitigate exposure. • Lead the Implement and continuous enhancement of the company's fraud and risk management framework. • Interpret data and make strategic recommendations to optimize transaction monitoring, payout processes, and overall fraud prevention procedures. • Conduct complex investigations into suspicious activity, chargebacks, and irregular transaction patterns. • Prepare analytical summarizes and recommendations for compliance and Finance leadership, advising on corrective actions or policy adjustments. • Design and maintain fraud performance dashboards and risk reports tracking chargeback rates, declines, refund ratios, and other KPIs. • Interpret data trends and provide actionable insights to management to inform business decisions. • Evaluate, recommend, and support the implementation of advanced fraud detection tools and software systems. • Collaborate with vendors and internal resources to ensure tools align with business objectives and compliance requirements. • Partner with the Compliance, Product, and Finance team to ensure fraud controls align with overall business goals. • Exercise discretion in resolving escalated issues with processors and merchants.

🎯 Requirements

• 3+ years of experience in fraud analysis, financial risk management, or payment processing, preferably in SaaS, fintech, or e-commerce industries. • 1+ years of relevant fraud investigation experience highly preferred. • Education: Bachelor's degree in Finance, Economics, Data Analytics, Business Administration or a related field preferred. • Hands-on experience with Stripe Radar, Adyen Score, or comparable fraud tools is preferred

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) • 100% employer-paid Short-Term Disability (STD) • 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance • 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance • Company holidays • Birthday off • Paid Parental Leave • Flexible Paid Time Off (PTO) • Employee Assistance Program (EAP)