Implementation Engineer

9 hours ago

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Chronosphere

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Enterprise • SaaS • Cybersecurity

Chronosphere is a leading observability platform designed to improve the lives of on-call engineers by providing powerful functionalities for data collection, analysis, and telemetry management. Recognized as a leader in the 2024 Gartner® Magic Quadrant™ for Observability Platforms, Chronosphere offers comprehensive solutions including an observability platform, control plane, and scalable data stores that boast 99. 99% reliability. It integrates seamlessly with open-source data collection methods like Prometheus and OpenTelemetry, ensuring efficient, cost-effective management of high-volume metrics, logs, and traces. The platform is engineered to enhance developer productivity, control observability costs, and ensure rapid troubleshooting with integrated, contextually linked data insights. Offering unparalleled data visibility and control, Chronosphere supports seamless integration and performance optimization for cloud-native and DevOps environments, making it an indispensable tool for modern enterprises.

201 - 500 employees

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

📋 Description

• Handle and execute service requests, project engagements, triage and diagnose incidents or issues, and assist with daily operations and delivery of the Professional Services organization • In partnership with more senior members of the team, scope, execute, and manage software/service implementations and projects with our customers and prospects • Help identify or uncover potential business or service opportunities with customers through discovery, research, and developing solution hypotheses • Support the development of services as we scale, including process, people, and technology or special projects • Serve as a subject-matter expert on our products, services, capabilities, and use-cases and applications, participating in discussions internally on product/service development • Developing and implementing Chronosphere solutions to match customer's business needs • Partner with Customer Success, Sales and Support to understand customer requirements and matching product capabilities

🎯 Requirements

• Bachelor’s degree in a technical area (e.g. Computer Science, Information Systems, Finance, Engineering, etc.) • 1 - 3 years of recent and relevant work experience in a similar function, ideally in software implementation or scoping • Experience working with Sales and Customer Experience orgs delivering add-on or in a customer-facing role • Technology troubleshooting skills and interest in technology/software support • Strong communication skills, ability to explain technical concepts to non-technical users • Experience with major cloud providers (AWS, Azure, GCP) and Kubernetes • Proficiency in one or more of Python, React, Typescript, Node, Next.js, Go

🏖️ Benefits

• Health Insurance Coverage • Flexible Time Off • Competitive Salary • Stock Options • And More