Universal Fraud Agent

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🕒 June 5

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CIBC US

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

CIBC US provides tailored commercial and personal banking services, private banking, wealth management and small business financial solutions.

📋 Description

• Identify, analyze, and conduct investigations of client transactions through credit cards and debit cards • Use banking channels to determine possible fraud or unusual activity • Mitigate fraud losses to CIBC clients • Resolve complex problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments • Collaborate with other departments to effectively investigate and resolve fraud types

🎯 Requirements

• Experience in COINS/ECIF, PRM, TSYS, and CRS is an asset • Ability to work independently as an Agent@Home with a secure workspace • Wired Internet connection, supporting excellent call quality and high-speed response rate • Excellent analytical ability • Strong investigation skills • Effective collaboration skills

🏖️ Benefits

• Competitive salary • Incentive pay • Banking benefits • Benefits program • Defined benefit pension plan • Employee share purchase plan • Vacation offering • Wellbeing support • MomentMakers, our social, points-based recognition program • Purpose Day; a paid day off dedicated for you to use to invest in your growth and development