Customer Success Manager

Job not on LinkedIn

November 4

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $55k - $70k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Citrine Informatics

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Artificial Intelligence • SaaS • Science

Citrine Informatics is an enterprise SaaS platform company that leverages generative artificial intelligence (AI) and materials science to help customers improve materials and chemicals development. By using its AI platform, Citrine enables companies to conduct virtual experiments, optimize product development, and enhance production and sales across various industries such as specialty chemicals, batteries, metals and alloys, and more. Citrine Informatics focuses on helping businesses develop better products faster, adapt to changing regulations, and achieve greater efficiency through the use of machine learning and materials informatics.

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🔬 Science

💰 $12.6M Venture Round on 2022-11

📋 Description

• Support the customer journey from onboarding through renewal in partnership with senior CSMs • Assist with project planning, tracking milestones, and documenting value delivered to customers • Coordinate communication between customers and internal teams, escalating issues as needed • Help monitor customer engagement and identify opportunities to improve adoption and satisfaction • Contribute to customer training and education on Citrine Platform features and capabilities • Gather customer feedback and share insights with internal teams • Maintain accurate records of customer interactions and progress in CRM tools • Participate in preparing customer-facing presentations, reports, and success stories

🎯 Requirements

• 1–3 years of experience in customer-facing roles (Customer Success, Account Management, Technical Support, or related field in SaaS/technology) • Undergraduate degree or equivalent experience; technical or scientific background a plus • Excellent communication and interpersonal skills; comfortable engaging with a variety of stakeholders • Highly organized, detail-oriented, and able to manage multiple priorities and customers • Proactive problem-solver with a collaborative mindset • Must be located in the Eastern Standard Time zone • This position will require ~25% travel • Interest in AI, data-driven platforms, or scientific/technical domains • Experience working in SaaS or enterprise software environments (Nice-to-Haves) • Familiarity with CRM or customer success platforms (e.g., Salesforce, Gainsight, HubSpot) • Exposure to industrials (chemicals, materials, manufacturing, or related sectors) • Demonstrated ability to learn new technologies quickly

🏖️ Benefits

• 401k with matching up to 4% • Medical, vision, dental insurance (we pay 100% of your premium and 75% of your dependents) • Company-paid Life and Disability insurance • FSA and HSA plans • Equity options within the company • 12 weeks of paid parental leave • Flexible PTO on top of our 15 paid company holidays (includes your birthday!) • Free financial counseling • $600 tech allowance • Monthly $75 phone reimbursement • $5,000 annual continuing educational allowance